Support

Can’t find what you need? Email help@fitboutique.com and a human will get back to you, usually within 1 to 2 business days (Australian business hours).

Getting started

Download Fit By FitBoutique® on iPhone, iPad, Apple TV or Android, create an account with your email or with Apple, Google or Facebook, and answer a few questions about your goals, experience and reformer. We use those answers to suggest classes and programs, and you can change them any time under Profile → Settings.

Which devices are supported?

iPhone, iPad, Apple TV and Android TV, plus Android phones and tablets. You can also cast from your phone to a Chromecast-enabled TV. Your progress syncs across every device you’re signed in on.

I didn’t get a confirmation or reset email

Check your spam or promotions folder first. If it’s still missing, wait a few minutes and try again, or email us and we’ll sort it out manually.

Subscriptions and billing

How do I cancel my subscription?

Subscriptions are billed by Apple or Google, so they’re cancelled there, not in our app. Deleting the app does not cancel your subscription.

• iPhone / iPad: Settings → tap your name → Subscriptions → FitBoutique → Cancel Subscription.
• Apple TV: Settings → Users & Accounts → your account → Subscriptions.
• Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → FitBoutique → Cancel.

Cancelling stops future renewals. You keep access until the end of the period you’ve already paid for.

How do I get a refund?

Refunds for app-store purchases are handled by Apple and Google. For Apple, visit reportaproblem.apple.com; for Google, use the Play Store order history. Tell us as well if something went wrong. We’ll help where we can, and nothing here affects your rights under the Australian Consumer Law.

I paid but the app still says I don’t have access

Make sure you’re signed in with the same account you subscribed on, then tap Restore purchases in Settings. If it still doesn’t unlock, email us with the store receipt and we’ll fix it.

Classes and playback

A class won’t play, or the video keeps buffering

• Check your internet connection, as streaming video needs a stable one.
• Close and reopen the app (fully quit it first).
• Make sure you’re on the latest version from the App Store or Play Store.
• Restart your device if the problem persists.

If it’s still happening, email us the class name, your device and app version.

Images or classes look out of date

The app caches content for speed. Fully quit the app and reopen it to pull the latest classes, programs and instructors.

Your account

How do I change my details?

Update your name, photo, goals, level, reformer and training preferences under Profile → Settings. Changes apply straight away.

How do I delete my account?

In the app, go to Profile → Settings → Delete account, or email help@fitboutique.com from the address on your account with the subject “Delete my account”.

We’ll permanently delete your profile, training history and any photo you uploaded within 30 days, except records we’re legally required to keep (such as transaction records). This can’t be undone. Cancel your subscription separately in Apple or Google first (see above), as deleting your account doesn’t stop app-store billing.

How do I stop marketing emails?

Use the unsubscribe link at the bottom of any marketing email. You’ll still get essential messages about your account.

Still need help?

Email help@fitboutique.com with your device, app version and what happened, and we’ll take it from there. More ways to reach us are on our contact page. See also our Privacy Policy and Terms of Use.